FAQs

  • All book and merchandise orders are processed and shipped within 5–14 business days (excluding weekends and holidays). Once your order ships, you’ll receive an email with tracking information. Shipping times may vary depending on your location and carrier delays.

  • Once an order has been processed or shipped, we’re unable to cancel, modify, or reroute it. Please double-check your shipping address and order details before completing your purchase.

  • All orders are final sale. We do not issue refunds to the original form of payment. Store credit only may be offered for eligible cases, such as defective or incorrect items reported within 48 hours of delivery.

  • A defective item is one that arrives damaged, misprinted, or missing key parts due to a production or packaging issue.
    Examples include:

    • Visible tears, holes, or stains

    • Off-centered or misprinted designs

    • Broken or missing components

    • Incorrect product or book shipped

    Minor variations in color or placement are normal and not considered defects.

  • Please email orders@theeditbyjocelyn.net within 48 hours of delivery and include:

    • Your first and last name

    • Your order number

    • Clear photos of the item and packaging

    • A brief explanation of the issue

    Responses may take up to 72 hours (excluding weekends and holidays).

  • Once your order ships, delivery is handled by the carrier. The Edit by Jocelyn is not responsible for delays or lost packages due to carrier issues, incorrect addresses, or circumstances outside our control.
    If your tracking has not updated or your package appears lost, please contact the shipping carrier directly for more information.

  • At this time, The Edit by Jocelyn ships within the United States only. We hope to expand to international shipping in the future . Stay tuned for updates!

  • The Edit by Jocelyn offers books, apparel, and lifestyle merchandise designed to inspire growth, reflection, and joy. Every product is created with intention and attention to detail. A reflection of what it means to be and become.

  • Email us at orders@theeditbyjocelyn.net
    Business Hours:     Monday – Friday, 8 AM – 4 PM CST
    Emails will be answered within 72 hours (excluding weekends and holidays).