Store policy

We value every customer and want your experience with The Edit by Jocelyn to be smooth and enjoyable. If you have questions or concerns about your order, please reach out to our customer service team.

Customer Service Email: orders@theeditbyjocelyn.net

Business Hours: Monday – Friday, 8 AM – 4 PM CST
Emails received outside of business hours will be addressed the next business day. Responses may take up to 72 hours(excluding weekends and holidays).

When reaching out, please include:

  • Your first and last name

  • Your order number

  • A detailed reason for your inquiry

This helps us assist you as quickly and efficiently as possible.

Shipping & Handling

All book and merchandise orders are processed and shipped within 5–14 business days after purchase (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Please ensure that your shipping address is accurate at checkout, as we cannot guarantee changes once an order has been submitted. The Edit by Jocelyn is not responsible for packages delayed or lost due to incorrect shipping information provided by the customer.

Shipping times may vary depending on your location and postal carrier delays. We appreciate your patience and understanding.

If you have questions about your shipment, email us at orders@theeditbyjocelyn.net with your full name and order number in the subject line. Responses may take up to 72 hours (excluding weekends and holidays).

Refunds & Exchanges

All orders are final sale. We do not issue refunds to the original form of payment. Store credit only will be offered for eligible returns.

Once an order has shipped, we are unable to cancel or make changes, so please double-check your shipping address before completing your purchase.

If you receive a defective or damaged item, it must be reported within 48 hours of delivery. To report an issue, please email us at [orders@theeditbyjocelyn.net with the following information:

  • Your first and last name

  • Your order number

  • Clear photos of the item and packaging

  • A detailed description of the issue

Eligible Returns

An eligible return is limited to items that:

  • Arrive defective (damaged, misprinted, or missing essential parts)

  • Are damaged during shipping

  • Are incorrectly fulfilled (wrong size, color, or item shipped)

All other orders are final sale and not eligible for refunds or returns. Store credit may be issued for eligible returns only if the item meets the criteria above and is reported within 48 hours of delivery with proper documentation (photos and order details).

Reports submitted after 48 hours of delivery may not be eligible for store credit or replacement. Responses may take up to 72 hours (excluding weekends and holidays).

What Qualifies as a Defective Item

A defective item is one that arrives damaged, misprinted, or missing essential parts due to a production or packaging issue. Examples include:

  • Torn, stained, or broken merchandise upon arrival

  • Misprinted or off-centered designs on apparel or accessories

  • Incorrect size, color, or item shipped

  • Pages missing or misprinted in a book

Please note that minor variations in color, print placement, or texture may occur during production and are not considered defects.